Privacy Policy for Lookcam

Introduction

At Lookcam, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and share your personal data when you use our platform, visit our website, or use our mobile applications. We want you to understand what information we collect, how we use it, and what rights you have regarding your data.

Please read this Privacy Policy carefully before you start using Lookcam. By using Lookcam, you agree to the principles described in this policy. If you do not agree with any provisions of this Privacy Policy, please do not use our platform.

Data Collection

We collect various types of personal data to enable you to use our platform, personalize your experience, and provide you with relevant content. The types of data we collect include:

• Contact information: name, surname, email address, phone number, mailing address.
• Demographic data: age, gender, country of residence, language preferences.
• Account information: username, password (stored in encrypted form), registration date, account settings, profile picture.
• Data about your activity on the platform: viewed streams, favorite channels, subscriptions, comments, likes, shares, time spent on the platform, interactions with other users.
• Technical data: IP address, device type, operating system, web browser, language, time zone, device identifiers, mobile network information.
• Location information: approximate location based on IP address, and if you consent, more precise location from GPS or other location technologies.
• Payment data: credit or debit card information (stored by our trusted payment partners), billing address, transaction history, cryptocurrency wallet information.
• Communication: correspondence with us (emails, messages, contact forms, chats), recordings of customer service conversations (with prior notification).
• Information you voluntarily share: content you publish (streams, comments, photos, messages), information in your user profile, responses in surveys and contests.

Data Usage

We use your personal data for various purposes to provide you with the best experience on Lookcam. These purposes include:

• Providing services: enabling you to register and use our platform, creating and managing your account, processing payments, delivering content you choose, enabling interaction with other users.
• Personalizing experience: tailoring content to your interests, recommending channels and streams that might interest you, remembering your preferences, adapting the interface to your needs.
• Communication: answering your questions and requests, sending notifications about important events on the platform, informing you about changes to our terms and conditions, sending updates regarding your account.
• Marketing and advertising: displaying personalized ads based on your interests and activities, conducting marketing campaigns, measuring the effectiveness of our advertising efforts, sending information about promotions and new features (if you have consented).
• Improving the platform: analyzing how our services are used, identifying technical issues, developing new features, conducting research and analysis to improve service quality.
• Security and protection: monitoring activity to detect and prevent fraud, abuse, and unauthorized access, verifying user identity, enforcing our terms and conditions.
• Technical support: diagnosing and solving technical problems, answering questions about using the platform, providing assistance in case of difficulties.
• Legal obligations: complying with applicable laws, responding to court summons and law enforcement orders, protecting our legal rights and interests.
• Contests and promotions: organizing and administering contests, promotions, and surveys, selecting winners, delivering prizes, informing about results.

Data Sharing

We may share your personal data with the following categories of recipients:

• Other platform users: Your username, profile picture, information you voluntarily placed in your profile, and content you publish (e.g., streams, comments) are visible to other users according to your privacy settings.
• Service providers: We work with external service providers who help us operate and improve our platform. This includes companies involved in hosting, payment processing, data analysis, customer service, marketing, and email sending. These providers have access only to the data necessary to perform specific tasks.
• Business partners: We may share aggregated, non-personal statistical data with our business partners, advertisers, and other trusted third parties. This data does not contain information that identifies individual users.
• Public authorities: We may share your personal data with law enforcement, courts, or other public authorities if we are legally obligated to do so, e.g., in response to a court summons, order, or other legal request.
• New owners: In the event of a merger, acquisition, or sale of all or part of our company or assets, your personal data may be transferred to the buyer as part of that transaction. In such a case, we will inform you of this fact and any rights you may have.

Cookies

We use cookies and similar tracking technologies (such as tracking pixels, web beacons, and scripts) to collect information about your activity on our platform. Cookies are small text files that are stored on your device when you visit our site. We use them for the following purposes: remembering your preferences and settings, maintaining login sessions, collecting statistics about platform usage, personalizing content and ads, providing social features, and detecting and preventing fraud.

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through preference settings. You can typically find these settings in the 'Options', 'Preferences', or 'Settings' menu in your browser. Please note, however, that disabling certain cookies may affect the functionality of our platform and your user experience.

User Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right of access: you can request a copy of your personal data that we store.
• Right to rectification: you can request correction of inaccurate or incomplete personal data.
• Right to erasure: you can request deletion of your personal data in certain circumstances, e.g., when the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: you can request limitation of processing your personal data in certain circumstances, e.g., when you question its accuracy.
• Right to data portability: you can request transfer of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you can object to processing of your personal data in certain circumstances, e.g., for direct marketing purposes.
• Right to withdraw consent: if we process your personal data based on your consent, you can withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Contact

If you have questions, comments, or concerns about this Privacy Policy or our data processing practices, please contact our Data Protection Officer at: [email protected].